How This Dental Crown Case Was Paid By Medical Insurance

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In this example Imagn Billing case you will see how a dental office in Florida successfully billed for dental crowns. Our Imagn Billing team processed this claim on 12/4/2020 to Tricare insurance and it was paid on 1/22/2021.

The 56-year-old female patient presented for additional treatment following chemotherapy and radiation.  She was referred by the Mayo Clinic and pre-authorization was obtained.   


Proving Medical Necessity 

As noted in the provider’s SOAP note below: 

  • Squamous cell carcinoma of tongue
  • Chemo & radiation 12/13/07
  • Medical induced Xerostomia
  • Noted necessity for crowns, removal of caries lesions, srp


-Thursday, December 03, 2020 at 12:10:05 PM

Pt presents for Crown: # 29,30

RMH. No changes



Age of Previous Crown: initial placement


Dx: previous treated RCT

Tx: crowns #29,30


Treatment was reviewed with the patient.

Verbal and written consent obtained.


Topical anesthetic: benzocaine

Local anesthetic: Negative aspiration. infiltration with 1.8cc 2% lidocaine 1:100;000epi

Isolation: cotton rolls

Decay: moderate

Decay removed and tooth prepped for porcelain crown.

Buildup done:

HS GL Desensitizer, Prime and Bond Elect, Fluorocore 2

Prep finalized. Retraction cord packed with viscostat for 2 minutes. Retraction cord


Impression taken with Itero scanner.

Provisional fabricated with TempSpan A2 and cemented using HS Temp Cement.

Excess cement removed. Flossed.


Case sent to Glidewell.

Please fabricate full contour zirconium crown.

Shade: 2M2


Patient tolerated procedure well.

POIG, including warnings about postop sensitivity (hot/cold/pressure sensitivity and

possibility of endo). Explained to patient to be careful when flossing in the area around

the temporary and to avoid sticky foods. In the event the provisional comes out, pt

advised to call the office.


NV: Deliver crown/ IMP for partial (cu-sil)

Dr. John/ Pratt

Billing Medical Insurance

The practice collected all required documentation and clinical SOAP notes. After completing the verification of benefits(link), it was determined that coverage was available after co-insurance is satisfied.  Pre-Authorization was obtained with an allowance of 6 visits to be completed by 4/30/2021.

Procedure Diagnosis Charged Paid
41899/D2740 T45.1X5A; K11.7; Z85.810 $2,410.00 $2,379.00

Dental Comparison 

Procedure Charges Practice Write-off Patient Portion
N/A $2,410.00 38% $910

Without medical insurance contribution, the practice would be writing off approximately 38% and using the annual $1500.00 maximum.  Medical insurance saved the patient and the practice approximately $2000, whereas dental insurance would have been exhausted. If there are any other issues, the provider has the authorization to move forward until 4/30/21

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